FAQ: Zauberfaden Floss - Great floss meets smart packaging
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Is using WINGBRUSH Floss qualified for children?

Yes. Adults and also children can use our floss. It´s just as effective for permanent teeth as it´s effective for milk teeth.

Last updated: January 17, 2019 12:28

How often do I have to clean my approximal gaps?

We suggest cleaning your interdental spaces once within 24 hours. We know this is hard, but this is exactly the time it takes for bacteria to spread, build acids and attack your teeth.

Last updated: January 17, 2019 12:29

Should I use WINGBRUSH Floss before or after brushing my teeth?

We suggest cleaning the approximal gaps before brushing your teeth. By using the Floss, plaque is removed. The active ingredients of tooth paste can then reach all the surfaces of your teeth.

Last updated: January 17, 2019 12:29

What material is the floss made of?

The floss is made of textured polyester in a biodegradable packaging. The floss is produced in Italy (EU) to have highest hygiene standards.

Last updated: January 17, 2019 12:30

How long should the floss be?

For each cleaning process you should use 50cm of our great floss.

Last updated: January 17, 2019 12:30

I have tiny approximal gaps, can I also use WINGBRUSH floss?

Yes our experience is that nearly all people can use it and even people with tiny gaps can use our floss.

Last updated: January 17, 2019 12:30

My gums are bleeding after using floss. What is wrong?

In most cases nothing is wrong. Gum bleeding is normal if you use floss not very often. It´s a sign of an inflammation of your gums. In case the bleeding doesn’t stop after 3-4 cleaning sessions, please ask your dentist.

Last updated: January 17, 2019 12:31

When should I floss or use interdental brushes?

Both are good aids to clean your interdental spaces. It depends on your preference and the anatomy of your interdental gaps. If you have periodontitis and wider interdental gaps, you better use interdental brushes. If interdental brushes are too big because your teeth have small approximal gaps, you better use floss. Floss fits in nearly all interdental gaps and our flushy floss can also clean wider gaps, because it expands while cleaning.

Last updated: January 17, 2019 12:31

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

Contact Us